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What are Kenwood "Factory Seconds"?

All of our "Factory Seconds" are in perfect working order !

A "Factory Second" product could be any one or a combination of the below:

The product may have a slight cosmetic imperfection
The product may be missing its original packaging and/or printed manuals
The product may not include all of the attachments and/or accessories included in a brand new product
The product may be an ex display model
The product may be a previous year's model
The product may be an overstocked item returned from the retailer to the manufacturer

The product may have been used by a consumer for a limited period then returned by the customer because they weren't happy with the purchase and then refurbished by manufacturer (No products have had or contained food preparation within them).

A fault may have developed shortly after purchase and the product was returned and then refurbished by the manufacturer.

Please Note: Products that are "Factory Seconds" do not have the same warranty as new products, "Factory Seconds" are subject to the warranty for a seconds product as listed on our Warranty Page .

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How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.